UNI Global Union: Teleperformance’s growth raises red flags for human rights
As Teleperformance prepares to announce its FY2019 annual results, UNI Global Union General Secretary Christy Hoffman has released the following statement:
“Teleperformance’s expansion in high-risk countries raises red flags for human rights. It is rapidly growing in places where labour rights are systematically violated, and legal remedies are woefully inadequate—if they exist at all.
“After much criticism of its due diligence plan, the company finally admitted the potential for rights violations in its operations. But there is no evidence that Teleperformance is taking action to reduce these risks. It has refused to work with unions, locally and globally, to minimize the likelihood that threats to workers’ rights become a reality.”
Some of Teleperformance’s largest and fastest growing labour markets include India, the Philippines, Mexico, El Salvador, and Colombia. Union leaders and activists in these countries can face threats against their jobs—and even their lives—while advocating for collective bargaining and other workplace protections.
Unknown to the general public, Teleperformance operates in the hidden side of the digital economy. The French company employs more than 300,000 people in its contact centres around the world—up from 182,000 in 2014.
These employees respond to customer requests via phone, email, social media and live chat for companies like Apple, Uber, and Amazon, as well as for the French government.
UNI represents 20 million service workers in 150 countries, including 3 million information, communications, technology, and service workers. It coordinates the Teleperformance Union Alliance, an 11-country coalition of unions calling on the company to respect human rights in its global operations.
Along with Paris-based legal association Sherpa, UNI filed notice with the company last year that they did not believe its duty of vigilance plan complied with French law.